A working AI assistant on your site or in your support flow, built on proven platforms in weeks, not a six-figure custom project. Scoped to one job, measured against one number.
Each build targets a single KPI and ships as a fixed-scope engagement. Most arrive pre-scoped from an audit, so you build the one that actually pays back first.
Deflects routine support tickets (FAQ, order status, returns) on a proven platform, with clean handover to a human. KPI: percentage of tickets handled without a person.
Captures leads and answers product questions, conversion-oriented. KPI: leads captured and conversion lift.
Takes actions, not just answers: checks a calendar, books, updates the CRM. KPI: process steps automated.
An internal assistant trained on your own documents (RAG), private to the company. KPI: time saved on internal lookups.
A fixed-scope engagement: one bot, one defined job, one measurable result. We map the target, build and train on a proven platform, wire the integrations, run it on a contained set first, measure, and tune before widening.
Attributed results from published studies and other companies, what the approach is built for, not MetaGem's own results.
A peer-reviewed micro-enterprise study saw average response time drop around 46% and satisfaction rise after a modest support-assistant build.
SME benchmarks show well-built assistants deflecting a third to nearly half of routine tickets and cutting first-response time by 50–82%.
Shoppers who engage in a chat convert at roughly four times the rate of those who do not, so a sales bot doubles as a revenue surface.
An honest filter is cheaper for both of us than a wasted first meeting.
Seventeen years of marketing and e-commerce work, building on proven platforms rather than from scratch. That boundary keeps delivery in weeks: configuration and orchestration, not custom model training.
The maintenance tail is the real risk, so it is decided at scoping: a documented handover to your team, or an agreed ongoing arrangement. An unmaintained bot with your name on it is worse than no bot.
What is not on offer: a bot that answers everything, guaranteed deflection rates, and a system that breaks the week after the invoice clears.
A real client example belongs here. Left empty on purpose rather than filled with an invented story.
Whatever your content covers: product questions, orders and returns, documentation, internal process. It answers from your material, not general knowledge, which keeps it accurate and stops invented answers.
It says so and hands over. Escalation rules are agreed before the build, including what it may never attempt. A confident wrong answer costs more than an honest handover.
Whichever fits the job and your data requirements, chosen at scoping rather than in advance. The work is platform configuration and integration, so the choice follows the requirement instead of leading it.
Settled before anything is built; for German and EU companies it usually decides the platform. Hosting, retention and what leaves your environment are scoping items, not afterthoughts.
Yes, the agent end of the range: checking a calendar, creating a ticket, updating a record. Each action is a scoped extension with its own testing, because an assistant that acts deserves more care than one that talks.
Request a call. We will pick the one bot worth building first and define the number it should move.
Request a callProven platforms · fixed price · DSGVO-native · you own it
